Shipping and Returns Policy

At OudMasters, we strive to ensure that your shopping experience is seamless and satisfying. Below are our shipping and return policies.

Shipping Policy

1. Processing Time:

   • Orders are typically processed within [insert timeframe, e.g., 1-3 business days]. You will receive a confirmation email once your order has shipped.

2. Shipping Methods:

   • We offer a variety of shipping options. Available methods and costs will be displayed at checkout.

3. Delivery Times:

   • Estimated delivery times will vary based on your location and the shipping method chosen. Please allow additional time for international orders, which may be subject to customs delays.

4. Shipping Charges:

   • Shipping costs are calculated at checkout based on the selected shipping method and destination. Free shipping may be available for orders over a certain amount (e.g., $[insert amount]).

5. Tracking Your Order:

   • Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Returns Policy

1. Return Eligibility:

   • We want you to love your purchase! If you are not completely satisfied, you may return unused items within [insert timeframe, e.g., 30 days] of receipt for a full refund or exchange.

2. Condition of Items:

   • Items must be returned in their original, unused condition with all packaging intact. We cannot accept returns for opened or used fragrances.

3. Return Process:

   • To initiate a return, please contact our customer service team at [insert contact email or phone number]. We will provide you with return instructions and a return authorization number.

4. Refund Processing:

   • Once we receive your returned item, we will process your refund within [insert timeframe, e.g., 5-7 business days]. Refunds will be issued to the original payment method.

5. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item).